Return & Shipping Policy

We strive to ensure that our customers are satisfied with their purchases. We understand that sometimes you may wish to exchange a product for a different size, color, or variant instead of receiving a refund. Therefore, we have developed the following return policy specifically for exchanges:

1. Eligibility for Exchange:

   • To be eligible for an exchange, the item(s) must be unused, undamaged, and in the original packaging.
   • The request for an exchange must be initiated within 7 days from the date of delivery.
   • The item(s) must be eligible for exchange as per the specific product's exchange policy (e.g., certain items may be excluded from exchange due to hygiene reasons).

2. Exchange Process:

   • To initiate an exchange, please contact our customer service team at [customer service contact details]. Provide them with your order number, item details, and the reason for the exchange.
   • Our customer service representative will guide you through the exchange process and provide you with further instructions.
   • You may be required to ship the item(s) back to us. The cost of return shipping will be your responsibility unless the exchange is due to an error on our part (e.g., wrong item shipped, defective product).
   • We recommend using a reliable shipping method that provides tracking and insurance, as we are not responsible for any loss or damage during the return transit.
   • Once we receive the returned item(s) and verify their eligibility for exchange, we will process the exchange promptly.

3. Exchange Options:

   • You may choose to exchange the item for another size, color, or variant of the same product, subject to availability.
   • If the requested item is unavailable, we will provide you with alternative options or issue store credit for the original purchase amount.
   • If there is a price difference between the original item and the exchanged item, you may be required to pay the additional cost or receive a refund for the price difference, depending on the circumstances.

4. Exclusions:

   • The following items are generally not eligible for exchange:
     • Personalized or customized products.
     • Perishable goods or items that cannot be resold due to hygiene reasons (e.g., intimate apparel, opened cosmetics).
     • Digital downloads or software licenses.

5. Final Sale Items:

   • Some items may be marked as "Final Sale" and are not eligible for exchange. Please review the product description or contact our customer service team to confirm the eligibility before making a purchase.

6. Damaged or Defective Items:

   • If the item(s) you receive is damaged or defective, please contact our customer service team immediately. We will assist you in resolving the issue, which may involve an exchange or replacement.

Please note that this return policy is applicable only for exchanges, and it does not cover refunds. For refund-related queries, please refer to our separate refund policy.

If you have any questions or need further clarification regarding our exchange policy, please feel free to reach out to our customer service team. We are here to assist you in any way we can.

If you have any questions on how to return your item .
please call us on +91 9667665578 or send a mail to support@slenor.com , our customer service representative will get back to you
within 24 hours.